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Common queries answered

Frequently asked Questions

Shipping from our warehouse usually takes 1-2 business days. For arrival times, (depending on whereabouts you are), this can take 1-9 business days across Canada. Orders ship out via Calgary so this varies depending on the destination. US orders are generally 5 business days.

Easy! Click on the My Account icon at the top of the website, or head here directly.

When you’re checking out your order, you have the ability to have a separate Bill To and Ship To address. IF you need to update this after your order gets placed, email us at orders@zoltangal.com before your order heads out!

Click the My Account icon at the top of the website and login. Once you’re in your account, there’s an option to view your placed Orders in the dashboard.

Nope, nope (and nope!). Your credit card information is submitted securely and separately from the website, so nothing we have access to. 

All Canadian orders are subject to 5% GST and (depending on where your order ships to) you might need to also pay PST or a combined HST tax for your province.

US orders DO NOT have state taxes added – those are handled separately at customs. 

At present, we’re only shipping within Canada but will be to the USA shortly. 

International customers! Drop us a line at orders@zoltangal.com with your inquiry and we can get you a rate!

Note that international fees, duties or taxes may be charged by local authorities upon product arrival.

99% of the time, your order will arrive in one box. If multiple boxes are shipped, we’ll provide tracking information for each one separately!

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