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Located in Calgary, Alberta Canada 1-844-496-5826
Frequently Asked Questions
Please read our FAQ before sending us a message.
Sorry but we don’t have a physical walk-in location at this time. We do coordinate local customers by appointment and do local deliveries as well if you’re in the Calgary-area.
All prices online are listed in Canadian dollars. If you purchase from another country, your credit card company will exchange to your local currency afterwards.
Canadian orders ship out for $10.00 +GST or for free if your order is over $100.00. Continental USA orders ship out for $20.00 +GST. International orders vary based on arrival destination. Your shopping cart will list your options as you check out your order.
You can place your order online 24/7 or over the phone during normal office hours. We accept Visa, MasterCard and PayPal. Sorry, we do not accept mail orders or purchase orders. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
Orders are shipped Monday-Friday and normally ship out within 1-2 business days. An email with tracking information will be sent once an order has been shipped. All orders are sent via Expedited Ground shipping using Canada Post. If you require faster service, additional fees may be required – please call us at 1-844-496-5826 to coordinate. Transit times to your destination will vary depending on where you’re located.
Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order for customers outside of Canada. These fees are NOT included in your shipping charges, and we do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. (Sorry, we are not able to mark orders as “gifts”.) For more details on customs fees, please contact your local customs office for help on estimating customs fees, taxes, duties, etc.
Once we receive your order and payment, we manually pull and confirm your orders items. If there are any issues with your order we will contact you within 24 hours. Orders are then boxed up and submitted to FedEx for delivery pickup. An email will then be sent to you confirming shipment, a tracking # and confirming email alerts from FedEx as your order heads to your destination.
We accept returns within 30 days on defective merchandise only. Please contact us at 1-844-496-5826 in order to coordinate a return. Returned items must be in original condition, including tags, booklets, and labels. Refunds will be issued to original payment method and you will be responsible for return shipping costs. Refunds are generally processed within 1 week’s time after your package has been received back.
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