Frequently Asked Questions
Please read our FAQ before sending us a message.
Can I visit your store?
Sorry but we don't have a physical walk-in location at this time. We do coordinate local customers by appointment and do local deliveries as well if you're in the Calgary-area.
What currency are your prices listed as?
All prices online are listed in Canadian dollars. If you purchase from another country, your credit card company will exchange to your local currency afterwards.
What are the delivery charges for orders from the Online Shop?
Canadian orders ship out for $15.00 +GST or for free if your order is over $150.00. Continental USA orders ship out for $25.00 +GST. Sorry at the moment we're unable to process International orders. Your shopping cart will list your options as you check out your order.
Which payment methods are accepted?
You can place your order online 24/7 or over the phone during normal office hours. We accept Visa, MasterCard and PayPal. We can also handle eTransfers separately - call for details. Sorry, we do not accept cheques, mail orders or purchase orders. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
How long will delivery take?
Orders are shipped Monday-Friday and normally ship out within 1-2 business days, unless your items is marked as Special Order Required. An email with tracking information will be sent once an order has been shipped. All orders are sent via Expedited Ground shipping using either FedEx or Canada Post. If you require faster service, additional fees may be required - please call us at 1-844-496-5826 to coordinate. Transit times to your destination will vary depending on where you're located.
Will I be charged customs fees?
Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order for customers outside of Canada. These fees are NOT included in your shipping charges, and we do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. (Sorry, we are not able to mark orders as "gifts".) For more details on customs fees, please contact your local customs office for help on estimating customs fees, taxes, duties, etc.
What exactly happens after ordering?
Once we receive your order and payment, we manually pull and confirm your orders items. If there are any issues with your order we will contact you within 24 hours. Orders are then boxed up and submitted to FedEx or Canada Post for delivery pickup. An email will then be sent to you confirming shipment and a tracking # as your order heads to your destination.
What is your returns policy?
We accept returns within 15 days on defective merchandise only. Please contact us at 1-844-496-5826 in order to coordinate a return. Returned items must be in original condition, including tags, booklets, and labels. Refunds will be issued to original payment method and you will be responsible for return shipping costs. Refunds are generally processed within 1 week's time after your package has been received back.
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