Refunds and Returns Policy

What are your returns policy?

We offer a 15-day exchange returns policy on almost all items*. You can return an item you have bought from us within 15 days from when it shipped for a store exchange if the item didn’t suit your needs. We also off a 15-day cash back on returns BUT just for defective or broken product. Photos and authorization will be required for exchanges or refunds.

  • If you receive an order containing broken items or if the item doesn’t suit your needs, email: [email protected] your full name, original order # and the issue (including photos).
  • We will review and get back to you within 24-48 hours options for you and Authorization.
  • For returns, please include all original packaging in resell condition – any returned product which isn’t resell-able will need to be determined on a case-by-case basis.
  • For product shipping returns, these can be mailed to: ZoltanGal Ltd. 2085 Bridlemeadows Manor SW, Calgary, AB T2Y 4R9

Do you offer returns and refunds?

  • We offer a 15-day exchange returns policy on almost all items*. You can return an item you have bought from us within 15 days from when it shipped for a store exchange if the item didn’t suit your needs. In the case of exchange items, customers are responsible for paying shipping costs to return an item back to us.
  • We also off a 15-day cash back on returns BUT just for defective or broken product.
  • Photos and authorization will be required for exchanges or refunds.

What timeframe do you you accept returns?

  • We offer a 15-day exchange returns policy on almost all items*. You can return an item you have bought from us within 15 days from when it shipped for a store exchange if the item didn’t suit your needs.